DELIVERY

+ CAN I PAUSE OR SKIP A DELIVERY IF I'M NOT AROUND?

Yes, you can pause or skip a delivery anytime. Just login to your online account to manage your subscription yourself or drop us a line at hello@planthood.co.uk.

+ WHEN DO YOU DELIVER?

We deliver directly to your door each Monday.

+ WHAT HAPPENS IF I'M NOT HOME?

If you're not home when your Planthood box is delivered, we can leave it in a safe place of your choosing.

+ WHERE DO YOU DELIVER TO?

Planthood offers free delivery UK Wide. This includes all UK Mainland countries including England, Scotland and Wales. The only areas in the UK we don't deliver to are Northern Ireland, Scottish Highlands, and the Channel Islands.

FOOD

+ WHERE CAN I FIND THE RECIPES FOR THIS WEEK'S MENU?

To reduce our carbon footprint, all our recipes are all digital and can be found on our website under 'Menu' in the navbar or by heading straight to www.planthood.co.uk/this-week.

+ HOW SHOULD I STORE MY MEALS?

Our meals are all delivered fresh - you simply need to put your three bags (Detox, Nourish, Feast) into the fridge when you get them. This keeps them fresh and makes them easier to find in your fridge!

+ HOW LONG DO YOUR MEALS LAST?

All Planthood meals should be eaten within 4 days of receiving your box, as our meal plans are designed to nourish you throughout the working week.

+ WHEN IS THE ORDER DEADLINE AND DELIVERY DAY?

All deliveries placed before 5pm each Thursday will be delivered to your door the following Monday.

+ DO YOU CATER TO CERTAIN ALLERGIES

Please be advised that we handle the following allergens in our kitchen: CELERY, SOYA, GLUTEN, NUTS, MUSTARD, SESAME SEEDS, SULPHITES. Unfortunately we are unable to cater to customers that have anaphylactic shock allergies.

+ WHERE CAN I FIND LAST WEEK'S MENU?

If you didn't get round to cooking all your meals, we keep last week's menu for a further week. Click 'Menu' in the nav bar and scroll to the bottom of the menus to pull up the recipes.

PACKAGING

+ WHAT PACKAGING DO YOU USE?

Our packaging is 100% reusable, recyclable or compostable. Please see below for instructions on what to do with everything when you're finished. We are constantly researching and improving our packaging to make it as sustainable as possible.

+ WHAT SHOULD I DO WITH THE PACKAGING WHEN I'VE FINISHED?

Ready meal trays - made from sustinable pulp and are home compostable or recyclable.
Ready meal lidding film - made from CPET and is recyclable
Dressing pots - made from PLA bioplastic and are commercially compostable or recyclable
Cling film - made from cornstarch and is home compostable or recyclable
Vacuum + stand up pouches - made from polythene and are recyclable
Salad bags - made from biofilm and are home compostable or recyclable.
Ice packs - made from biomarine content that can be poured liquid down the sink and then recycled
Kraft paper insulation - made from recycled paper and is recyclable

+ CAN I RETURN MY PACKAGING TO YOU SO IT CAN BE RE-USED?

We are working on a solution for you to be able to return packaging - such as ice packs and liners - to us so that they can be re-used. As soon as this is available we will include the instructions in the box.

MY ACCOUNT

+ AM I ABLE TO CUSTOMISE THE CONTENTS OF MY BOX?

Planthood offers a weekly changing set menu of three meals each week. Our current focus is on quality over quantity, but we hope to expand our menu and product range in the near future.

+ CAN I CHANGE HOW OFTEN I RECEIVE MY DELIVERY?

Currently we offer 1, 2 and 4 week subscription options, as well as one-off boxes for those who prefer. You can change your delivery frequency in your online account anytime.

+ CAN I CANCEL MY ORDER FOR A REFUND?

You can cancel free of charge at any point after your first order. Just make sure to do so before our cut off point at 5pm on Thursdays if you want to make changes to boxes for the following week. If you're not completely happy with any of our boxes after they've been delivered, please get in touch at hello@planthood.co.uk so we can put things right.

Availability