TERMS AND CONDITIONS

1. About us and these terms

1.1 Application of These Terms

These Terms and Conditions ("Terms") govern your purchase of products and subscription services from Planthood through https://planthood.co.uk/ (the "Website"), together with your access to and use of the Website.

By accessing the Website, creating an account or placing an order with Planthood, you confirm that you have read, understood and agree to be bound by these Terms.

These Terms should be read together with our Privacy Policy, Cookie Policy and any other policies published on our Website.

1.2 About Planthood

Planthood Ltd ("Planthood", "we", "our" or "us") is a company registered in England and Wales under company number 12629576, with its registered office at:

D10–D11 Leyton Industrial Village
Argall Avenue
London
E10 7QP

Throughout these Terms, references to "you" and "your" mean the person placing an order with Planthood.

1.3 Contacting Us

If you have any questions about these Terms or our products and services, you can contact our Customer Success Team by:

Email: support@planthood.co.uk

or by writing to the registered office address set out in Clause 1.2.

If we need to contact you, we will normally do so using the email address, telephone number or postal address associated with your account or order.

1.4 Acceptance of These Terms

By placing an order with Planthood, you confirm that you accept these Terms.

Before completing your purchase, you will be asked during checkout to confirm that you have read and accepted these Terms.

If you do not agree with these Terms, you should not place an order or use our subscription services.

1.5 Eligibility to Order

To place an order with Planthood you must:

• be at least 18 years of age;
• have the legal authority to use the payment method provided;
• provide accurate, complete and up-to-date account information;
• provide a valid payment method;
• ensure that your delivery address is within our delivery area; and
• comply with these Terms.

We reserve the right to refuse or cancel an order where these requirements are not met.

1.6 Language

These terms are only available in English, and the contract between us will be in English.

1.7 Your Statutory Rights

Nothing in these Terms limits or excludes any statutory rights you have as a consumer under applicable law, including your rights under the Consumer Rights Act 2015 and other applicable UK consumer legislation.

Where any provision of these Terms conflicts with your statutory rights, your statutory rights will prevail.

2. Using Our Website

2.1 Acceptable Use

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You must not:

• use the Website in any way that breaches any applicable law or regulation;
• interfere with the operation, availability or security of the Website;
• introduce viruses, malware or other malicious software;
• use automated software, bots, scripts or similar technology to access the Website, place orders or interact with our systems without our prior written permission;
• attempt to gain unauthorised access to our systems, servers or customer accounts;
• copy, reproduce, scrape, distribute or commercially exploit any part of the Website without our prior written consent; or
• engage in any activity that may adversely affect the operation, integrity or security of the Website.

2.2 Suspension of Website Access

We reserve the right to suspend, restrict or terminate access to the Website, either temporarily or permanently, where we reasonably believe that:

• these Terms have been breached;
• the Website is being used unlawfully;
• the security or integrity of our systems is at risk; or
• suspension is necessary for maintenance, operational, legal or security reasons.

Where reasonably practicable, we will endeavour to restore access as soon as possible.

3. Your Account

3.1 Creating an Account

You do not need to create an account to browse our Website. However, you will need to create an account to place an order, purchase a subscription or manage your deliveries.

You are responsible for ensuring that the information you provide when creating your account is accurate, complete and kept up to date at all times.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password.

You are also responsible for all activity carried out using your account, whether authorised by you or not, unless you have notified us that your account has been compromised.

If you believe that someone has accessed your account without your permission, you must notify us as soon as reasonably practicable so that we can help secure your account.

3.3 Keeping Your Information Up to Date

You must ensure that your delivery address, contact details, payment information and any other account information remain accurate and up to date.

We are not responsible for failed or delayed deliveries resulting from inaccurate or outdated information provided by you.

3.4 One Customer Account

Unless expressly authorised by us in writing, each customer may maintain only one active Planthood account.

Creating or using multiple accounts in order to obtain promotional offers, referral rewards or other benefits intended for new customers may constitute misuse of our services and may result in action under Clauses 11 to 15 of these Terms.

3.5 Account Suspension or Closure

We may suspend, restrict or permanently close your account where we reasonably believe that there has been:

• inaccurate, false or misleading account information;
• misuse of our services;
• fraudulent activity;
• a breach of these Terms; or
• any activity that may adversely affect Planthood, our customers, our employees or our business.

Where reasonably practicable, we will notify you before taking action. However, we reserve the right to suspend or close an account immediately where we reasonably believe that doing so is necessary to protect our customers, employees or business.

4. Placing an Order

4.1 Invitation to Purchase

The products and services displayed on our Website constitute an invitation for you to make an offer to purchase. They do not constitute an offer by Planthood to sell.

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms.

4.2 Formation of the Contract

A legally binding contract between you and Planthood is formed only when we send you an Order Confirmation email confirming that your order has been accepted.

If we are unable to accept your order—for example because:

• a product is unavailable;
• we do not deliver to your postcode;
• we reasonably suspect fraud or misuse;
• payment cannot be authorised; or
• there has been a pricing or technical error,

we will notify you as soon as reasonably practicable. Where payment has already been taken, we will refund the amount paid to your original payment method.

4.3 Right to Reject or Cancel an Order

Before a contract has been formed in accordance with Clause 4.2, we reserve the right to reject or cancel an order for any lawful reason.

Following acceptance, we may also cancel an order where permitted under these Terms, including in the circumstances described in Clauses 13, 14 and 15.

4.4 Circumstances Where We May Refuse an Order

Until an order has been accepted, we may refuse or cancel it for any lawful reason, including (but not limited to):

• payment authorisation failure;
• product unavailability;
• delivery outside our service area;
• pricing or technical errors;
• suspected misuse of referral programmes;
• suspected misuse of promotional offers;
• suspected fraudulent activity;
• a breach of these Terms; or
• any other circumstance where we reasonably believe accepting the order would not be appropriate.

Where an order is cancelled before dispatch, any payment successfully taken will be refunded to the original payment method.

4.5 Product Information and Substitutions

Product photographs, descriptions, portion sizes and weights are provided for illustrative purposes only.

Because we use fresh produce, the size, shape, colour and appearance of ingredients may naturally vary.

Where reasonably necessary due to seasonal availability, supplier shortages, quality concerns or operational requirements, we may substitute an ingredient with another ingredient of equivalent or higher quality.

Where a substitution affects ingredient or allergen information, we will update the relevant product information before dispatch wherever reasonably practicable.

5. Prices and Payment

5.1 Prices

The price payable for your order is the price displayed during checkout at the time your order is placed.

All prices shown on our Website are in Pounds Sterling (£) and include VAT where applicable.

Delivery charges, where applicable, are shown separately before you complete your purchase.

The total amount displayed during checkout is the total amount payable for your order.

5.2 Payment Processing

Payments are processed securely through our authorised third-party payment providers.

We do not store your full payment card details ourselves.

Information about how Shop Pay processes personal information can be found at: https://www.shopify.com/legal/privacy

5.3 Pricing Errors

Whilst we take reasonable care to ensure that prices displayed on our Website are accurate, errors may occasionally occur.

If we discover an obvious pricing error before your order has been accepted, we may cancel the order and offer you the opportunity to proceed at the correct price.

If you choose not to proceed, any payment already taken will be refunded in full.

5.4 Failed Payments

If a payment cannot be successfully processed, we may attempt to retry the payment before your scheduled delivery date.

Where payment remains unsuccessful, we may:

• delay dispatch;
• suspend the affected delivery;
• suspend your subscription; or
• cancel the affected order.

Repeated payment failures may result in suspension or closure of your account.

5.5 Payment Authorisation

By placing an order, you confirm that:

• you are authorised to use the payment method provided;
• sufficient funds are available to complete the transaction; and
• the payment information supplied is accurate and up to date.

Providing false or misleading payment information may result in your order being cancelled or your account being suspended in accordance with these Terms.

6. Availability of Products

6.1 Product Availability

As many of our products contain fresh, seasonal ingredients, product availability may vary from week to week.

While we make every effort to provide the products displayed on our Website, availability cannot be guaranteed.

6.2 Product Changes and Substitutions

We reserve the right to amend, substitute, suspend or withdraw products, recipes or ingredients where reasonably necessary due to:

• seasonal availability;
• supplier shortages;
• quality concerns;
• operational requirements; or
• circumstances beyond our reasonable control.

Where reasonably practicable, any substitute ingredient will be of equivalent or higher quality than the original ingredient.

6.3 Ingredient and Allergen Updates

Where a substitution or recipe change affects ingredient or allergen information, we will update the relevant product information on our Website before dispatch wherever reasonably practicable.

Customers are responsible for checking the ingredient and allergen information before each order, as recipes and suppliers may change from time to time.

6.4 Product Discontinuation

We may discontinue, replace or amend any product, recipe or meal offering at any time where reasonably necessary.

Such changes will not affect any statutory rights you may have.

7. Subscriptions, Renewals and Changes

7.1 Subscription Service

A Planthood subscription is a rolling subscription that automatically renews until it is paused or cancelled in accordance with these Terms.

By purchasing a subscription, you authorise us to prepare and deliver your selected meal box (including any recurring add-ons) at the delivery frequency selected during checkout.

7.2 Automatic Renewals

Before you complete your purchase, we will clearly display:

• the price of your first delivery;
• the standard price of future deliveries;
• the selected delivery frequency; and
• the date of your first renewal payment.

By purchasing a subscription, you authorise Planthood to automatically charge your selected payment method on each renewal date for:

• your subscription;
• any recurring add-ons;
• applicable delivery charges; and
• any applicable taxes.

Renewal payments will be taken at the standard subscription price unless another valid promotion or discount applies.

It is your responsibility to ensure that:

• sufficient funds are available on each renewal date; and
• your payment details remain valid and up to date.

7.3 Managing Your Subscription

You may manage your subscription at any time before the applicable weekly cut-off by:

• changing your meals;
• skipping a delivery;
• pausing your subscription;
• updating your delivery address;
• updating your payment details; or
• cancelling your subscription.

These changes can be made through your online account or by contacting our Customer Success Team.

7.4 Weekly Cut-Off Times

To allow sufficient time for sourcing fresh ingredients and preparing your meals, all subscription changes must be completed before the applicable weekly cut-off.

Current cut-off times are:

• For Monday deliveries: changes must be made by midnight on Thursday (12:00 AM Friday, UK time).

• For Thursday deliveries: changes must be made by midnight on Sunday (12:00 AM Monday, UK time).

After the applicable cut-off has passed, your order enters our fulfilment process and can no longer be changed, skipped, paused or cancelled.

We reserve the right to amend these cut-off times from time to time. Any changes will be published on our Website.

7.5 Introductory Offers

Where you subscribe using an introductory offer or promotional discount, that offer applies only to the delivery or deliveries stated within the promotion.

Unless expressly stated otherwise, all subsequent deliveries will automatically renew at the standard subscription price displayed during checkout.

7.6 Renewal Reminders

Where reasonably practicable, we will send a reminder email before each renewal payment.

The reminder may include:

• your upcoming delivery;
• your selected meals;
• the renewal price;
• the applicable cut-off time; and
• instructions explaining how to change, skip, pause or cancel your subscription.

Failure to receive a reminder email does not affect the validity of the renewal or your responsibility to manage your subscription before the applicable cut-off.

7.7 Changes, Skips and Pauses

You may change your meal selections, skip deliveries, pause your subscription or update your delivery frequency at any time before the applicable cut-off.

Any changes submitted after the cut-off will apply to a future delivery.

7.8 Cancelling Your Subscription

You may cancel your subscription at any time through your online account or by contacting our Customer Success Team.

If you cancel before the applicable weekly cut-off, no further renewal payment will be taken.

If you cancel after the cut-off has passed, the next scheduled delivery will still be prepared and charged, and your cancellation will take effect from the following delivery onwards.

There are no cancellation fees.

7.9 Subscription Price Changes

We may change our subscription prices from time to time.

Where a price change affects your subscription, we will provide reasonable notice before the new price takes effect.

If you do not wish to continue at the revised price, you may cancel your subscription in accordance with Clause 7.8 before the new price becomes effective.

We will never apply a price increase retrospectively.

7.10 Failed Renewal Payments

If we are unable to collect a renewal payment, we may attempt to process the payment again before the scheduled delivery date.

Where payment remains unsuccessful, we may:

• delay dispatch;
• suspend the affected delivery;
• suspend your subscription; or
• cancel the affected order.

Repeated payment failures may result in suspension or permanent closure of your subscription or customer account.

8. Delivery

8.1 Delivery Areas

We currently deliver to addresses within Mainland UK except the Scottish Highlands, Islands and Northern Ireland.

Delivery availability depends on postcode and may change from time to time.

You can check whether we currently deliver to your postcode by visiting: https://www.dpd.co.uk/service_lookup.jsp

8.2 Delivery Days

We currently deliver on Mondays and Thursdays using our chosen delivery partner, which is currently DPD.

Available delivery dates are displayed during checkout, where you can select your preferred first delivery date.

You will normally receive tracking information on or before 11:00 AM (UK time) on your scheduled delivery day.

8.3 Delivery Changes

Changes to your delivery date, delivery address or subscription must be made before the applicable weekly cut-off described in Clause 7.4.

Once the cut-off has passed, your order enters our fulfilment process and can no longer be amended, postponed or cancelled.

8.4 Delivery Responsibility

You are responsible for ensuring that:

• your delivery address is accurate;
• there is safe and reasonable access to the delivery location;
• any delivery instructions are accurate and up to date; and
• someone is available to receive the delivery where required.

We are not responsible for failed or delayed deliveries resulting from inaccurate information provided by you.

8.5 Authority to Leave

Where you authorise our delivery partner to leave your order in a safe place, or where delivery is completed in accordance with your delivery instructions, risk in the goods passes to you at the time of delivery.

8.6 Failed Deliveries

Where delivery cannot be completed because:

• the delivery address is incorrect;
• access to the property is unavailable;
• delivery instructions are inaccurate or incomplete; or
• the recipient is unavailable where a signature is required,
• we will assess the circumstances on a case-by-case basis.

Where the failed delivery was not caused by Planthood or our delivery partner, we may be unable to offer a replacement or refund due to the perishable nature of our products.

8.7 If You Are Not Home

Our meal boxes are carefully packed using insulated packaging and chilled gel packs designed to maintain safe temperatures during transit under normal delivery conditions.

If you are not available to receive your delivery, DPD may leave your order in your nominated safe place or with a neighbour in accordance with your delivery instructions.

Once delivery has been completed in accordance with those instructions, responsibility for the goods passes to you.

We are not responsible for any deterioration in food quality or food safety resulting from delays in refrigerating your order after delivery.

8.8 Risk and Ownership

Risk in the goods passes to you when delivery has been completed to the address or safe place specified by you.

Ownership of the goods passes to you once we have received payment in full.

8.9 Delivery Delays

Where a delivery is delayed, we will assess each situation individually.

If a delay is caused by circumstances beyond our reasonable control, including those described in the Force Majeure provisions of these Terms, we will notify affected customers as soon as reasonably practicable and take reasonable steps to minimise the impact.

Nothing in this clause affects your statutory consumer rights.

8.10 Missed Deliveries

If we fail to deliver your order within a reasonable period, or if we miss a delivery date that was essential to your purchase, you may be entitled to the remedies available under applicable consumer law.

8.11 Incorrect Deliveries

If you believe your order has been delivered to the wrong address, is missing or cannot be located, please contact our Customer Success Team as soon as reasonably practicable.

We will investigate the delivery with our delivery partner before determining the appropriate resolution.

8.12 Refrigeration

Customers should refrigerate all chilled items as soon as reasonably practicable after delivery.

Failure to refrigerate products promptly may affect food quality, food safety and shelf life.

8.13 Proof of Delivery

Where our delivery partner provides delivery confirmation, including GPS location data, delivery photographs or electronic delivery records, we may rely upon this information as evidence that delivery has been completed in accordance with your delivery instructions.

9. Allergens, Ingredients and Food Safety

9.1 Ingredient Information

Full ingredient and allergen information for every meal is available on our Website before you place your order and is included with your delivery where applicable.

As recipes, suppliers and ingredients may change from time to time, we recommend checking the ingredient and allergen information before placing each order.

9.2 Allergens

Our meals are prepared in facilities that handle common allergens, including (but not limited to):

• cereals containing gluten;
• peanuts;
• tree nuts;
• sesame;
• soya;
• milk;
• celery;
• mustard;
• sulphites; and
• other regulated allergens.

Although we operate strict food safety and allergen control procedures, we cannot guarantee that any product is completely free from allergen cross-contact.

Customers with allergies should always review the latest ingredient and allergen information before consuming any product.

9.3 Severe Allergies

If you have a severe food allergy, food intolerance or any other medical dietary requirement, we recommend contacting our Customer Success Team before placing an order.

Whilst we are happy to provide information about our ingredients and allergen procedures, the final decision as to whether our products are suitable for your individual dietary requirements remains yours.

9.4 Storage and Preparation

You are responsible for storing, refrigerating, handling and preparing our products in accordance with the storage, cooking and use-by instructions provided with your order.

Failure to follow these instructions may affect food quality, food safety and product shelf life.

9.5 Reporting Food Safety Concerns

If you believe there is a food safety issue with one of our products, please contact our Customer Success Team at support@planthood.co.uk as soon as reasonably practicable.

To assist with our investigation, we may ask you to provide information including:

• the product or meal name;
• photographs of the product and packaging (where available);
• batch numbers;
• use-by dates;
• storage conditions before consumption;
• the date and time the product was consumed;
• the date and time any symptoms began (where applicable);
• details of any medical advice or treatment received; and
• any remaining product or packaging, where reasonably available.

Providing this information helps us conduct a thorough investigation. However, we will investigate all genuine food safety reports regardless of whether every item of information is available.

9.6 Food Safety Investigations

Where a food safety concern is reported, we may investigate the matter with our Production, Kitchen, Packing, Quality Control, Food Safety, supplier and delivery partners.

Our investigation may include reviewing:

• production records;
• ingredient traceability;
• supplier documentation;
• retained product samples;
• delivery information;
• temperature records; and
• any information provided by you.

Where appropriate, we may also contact you for additional information during the investigation.

10. Cancellation, Returns, Refunds & Consumer Rights

10.1 Fresh Food Orders

Because our meal boxes contain fresh, perishable goods that are liable to deteriorate or expire rapidly, the statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to these products.

However, you may still change, skip or cancel an upcoming delivery before the applicable weekly cut-off in accordance with Clause 7.

Nothing in this clause affects your statutory rights where goods are faulty, unsafe, not as described or otherwise fail to comply with applicable consumer legislation.

10.2 Gift Cards and Vouchers

Gift cards and vouchers are refundable within 14 days of purchase provided they have not been used.

Gift cards remain valid for 12 months from the date of issue unless otherwise stated.

Unused gift cards cannot be redeemed for cash except where required by law.

10.3 Problems with Your Order

If your order:

• arrives damaged;
• contains incorrect items;
• contains missing items;
• appears spoiled;
• appears unsafe; or
• is otherwise not as described,

please contact our Customer Success Team at support@planthood.co.uk as soon as reasonably practicable.

Where possible, we ask that you notify us within 48 hours of delivery and provide photographs or other relevant information to help us investigate.

Not contacting us within 48 hours does not affect your statutory rights, although it may make it more difficult for us to investigate issues involving fresh food.

Depending on the circumstances, we may offer:

• a replacement;
• a refund for the affected item(s);
• a full refund where appropriate; or
• another suitable remedy available under applicable consumer law.

10.4 Your Consumer Rights

Nothing in these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

Where goods are faulty, unsafe, not as described or otherwise fail to meet the legal standards required by law, you will be entitled to the remedies available under applicable legislation.

10.5 Refunds

Where a refund is due, it will be processed using the original payment method used for the purchase.

Whilst we will process approved refunds as soon as reasonably practicable, the time taken for funds to appear in your account depends on your payment provider.

10.6 Goodwill Gestures

From time to time, we may choose to provide refunds, credits, vouchers or other goodwill gestures where we are not legally required to do so.

Any goodwill gesture is entirely discretionary and does not create an obligation to provide similar remedies in future circumstances.

10.7 Promotional Orders

Your statutory consumer rights apply equally to orders placed using:

• introductory offers;
• promotional discounts;
• referral rewards;
• gift vouchers; or
• competition prizes.

Using a promotion or discount does not reduce or limit your statutory rights.

11. Promotions, Discounts & Referral Offers

11.1 General

From time to time, we may offer promotional discounts, introductory offers, referral rewards, gift vouchers or other promotional incentives.

Any promotion will be subject to these Terms together with any additional terms published alongside the promotion.

Unless expressly stated otherwise, promotions:

• cannot be exchanged for cash;
• are non-transferable;
• cannot be combined with another offer; and
• may be withdrawn, amended or suspended at any time where reasonably necessary.

11.2 Introductory Offers

Introductory offers are intended solely for genuine first-time customers.

For the purposes of these Terms, a "previously registered user" includes any customer whom we reasonably identify as having previously used the Planthood service by reference to one or more of the following:

• an existing or previous Planthood account;
• payment information;
• a credit or debit card;
• a cardholder;
• a billing address;
• a delivery address;
• household information; or
• other relevant account identifiers.

We may consider a combination of this information when determining eligibility for promotional offers.

11.3 Use of Discount Codes

Unless expressly stated otherwise, only one promotional code may be used per order.

Each promotional code may only be used in accordance with its published terms and conditions.

11.4 Discount Code Restrictions

Discount codes are personal to the recipient and must not be:

• copied;
• reproduced;
• sold;
• published;
• distributed; or
• shared publicly,

including on voucher websites, discount code websites, social media platforms, online forums or similar services, unless expressly authorised by Planthood.

11.5 Changes to Promotions

We reserve the right to amend, suspend or withdraw any promotion where reasonably necessary.

Where a valid promotional code has already been successfully applied to an accepted order, we will honour that promotion unless the promotion has been used fraudulently or contrary to these Terms.

11.6 Redeeming Promotions

Promotions must normally be redeemed through the Planthood Website during checkout unless the promotion states otherwise.

11.7 Incorrect Use of Promotions

If we reasonably believe that a promotional code has been obtained or used contrary to these Terms, we may:

• refuse to apply the discount;
• remove the discount;
• cancel the affected order before acceptance;
• suspend or close customer accounts; or
• refuse future promotional eligibility.

Where an order is cancelled before dispatch, any payment taken will be refunded.

11.8 Misuse of Promotions

To ensure that our promotional offers remain fair for all customers, we reserve the right to investigate suspected misuse.

Examples include (but are not limited to):

• creating multiple customer accounts;
• using different names, aliases or email addresses;
• using different payment methods;
• creating multiple households or delivery details;
• attempting to bypass promotional eligibility criteria;
• misuse of referral programmes;
• knowingly providing false or misleading information;
• exploiting technical errors; or
• any activity intended to obtain promotional pricing contrary to these Terms.

11.9 Promotional Orders

Where we reasonably believe that an order has been placed in breach of this section, we may:

• remove promotional eligibility;
• cancel the affected order before acceptance;
• suspend or close customer accounts; or
• refuse future orders in accordance with Clauses 13, 14 and 15.

Where an order is cancelled before fulfilment, any payment successfully taken will be refunded to the original payment method.

11.10 Pricing and Promotional Errors

Whilst we take reasonable care to ensure that prices and promotions displayed on our Website are accurate, errors may occasionally occur.

Where a pricing or promotional error is identified before an order has been accepted, we reserve the right to cancel the affected order and issue a full refund of any payment taken.

12. Referral Programme

12.1 Referral Scheme

Where Planthood operates a referral programme, customers may share their personal referral link with friends, family and colleagues in accordance with these Terms.

12.2 Referral Eligibility

A referral reward will be earned only where an eligible new customer, who is not a previously registered user as defined in Clause 11.2, places a qualifying first order using your referral link.

Each eligible customer may redeem a referral offer once only.

12.3 Discount Limitations

Only one promotional discount may be applied to an order unless expressly stated otherwise.

12.4 Self-Referrals

You must not refer yourself.

This includes attempting to obtain referral rewards by using:

• another email address;
• another payment method;
• another name;
• another delivery address; or
• another customer account,

whether directly or indirectly.

12.5 Referral Rewards

Referral rewards have no cash value and cannot be exchanged for cash unless required by law.

12.6 Referral Orders

Orders placed using a referral reward remain subject to these Terms.

Customers retain all statutory rights described in Clause 10, including their rights relating to faulty or incorrectly supplied goods.

12.7 Misuse of Referral Programmes

Where we reasonably believe that a referral programme has been misused, we may:

• withdraw unclaimed referral rewards;
• cancel rewards already issued;
• suspend or close customer accounts; and
• take action under Clauses 13, 14 and 15 of these Terms.

13. Fraud Prevention

13.1 Our Commitment to Fraud Prevention

We are committed to protecting our customers, employees and business from fraud, misuse and other unlawful activity.

To protect the integrity of our services, we may verify customer information, payment details, orders, promotional eligibility and other relevant information where reasonably necessary.

13.2 Investigating Suspected Misuse

We reserve the right to investigate any activity where we reasonably believe there has been:

• misuse of promotional offers;
• misuse of referral programmes;
• creation or use of multiple customer accounts to obtain benefits intended for first-time customers;
• repeated or fraudulent refund claims;
• unauthorised use of payment methods;
• chargeback abuse;
• knowingly providing false or misleading information; or
• any activity intended to exploit our Website, systems or promotional offers.

13.3 Action We May Take

Where we reasonably believe fraud or misuse has occurred, we may:

• refuse or cancel an order before acceptance;
• remove promotional discounts or credits;
• withdraw referral rewards;
• suspend or permanently close customer accounts;
• refuse future promotional eligibility;
• refuse future orders; or
• take any other reasonable action necessary to protect Planthood, our customers or our business.

Where an order is cancelled before fulfilment, any payment successfully taken will be refunded to the original payment method.

13.4 Chargebacks

Where a payment is disputed through a chargeback, payment reversal or similar payment dispute process, we reserve the right to provide relevant information to our payment providers, banks, card issuers or other relevant parties for the purpose of responding to the dispute.

During a chargeback investigation, we may suspend future orders, subscriptions or customer accounts until the matter has been resolved.

Nothing in this clause affects your statutory rights.

14. Customer Conduct

14.1 Respectful Communication

We are committed to providing a safe, respectful and supportive environment for our customers, employees, contractors, suppliers and delivery partners.

We ask that all communications with our team remain courteous, respectful and professional.

14.2 Unacceptable Behaviour

We may suspend or terminate a customer relationship where we reasonably believe a customer has engaged in behaviour including (but not limited to):

• abusive, aggressive or threatening language;
• harassment, intimidation or bullying;
• discriminatory, offensive or hateful behaviour;
• repeated abusive or unreasonable communications;
• behaviour intended to cause distress to our employees, contractors or delivery partners;
• knowingly providing false or misleading information;
• misuse of our customer support channels; or
• any conduct that may adversely affect the wellbeing of our employees or the operation of our business.

14.3 Action We May Take

Where reasonably appropriate, we will normally provide a warning and an opportunity for you to respond before taking action.

However, where we reasonably believe that the behaviour is sufficiently serious, unlawful or poses a risk to our employees, customers or business, we may take immediate action without prior notice.

15. Right to Refuse Service

15.1 Refusing or Suspending Service

We reserve the right to refuse, cancel or suspend any order, subscription or customer account where we reasonably believe that:

• these Terms have been breached;
• fraudulent or unlawful activity has occurred;
• promotional offers have been misused;
• payment cannot be authorised;
• continuing to provide our services would present a risk to our employees, customers or business; or
• continuing the customer relationship would otherwise be inappropriate.

15.2 Refunds Following Cancellation

Where we exercise our rights under this clause and an order has already been paid for but has not yet entered fulfilment, we will refund the amount paid using the original payment method.

Where an order has already entered fulfilment, your rights will be determined in accordance with these Terms and applicable consumer law.

15.3 Consumer Rights

Nothing in this clause limits or excludes any statutory rights you may have under applicable consumer protection legislation.

15.4 Fraud Prevention Records

We may retain limited information relating to accounts suspended or closed under this section for fraud prevention, security, legal compliance and the protection of our business, in accordance with our Privacy Policy and applicable data protection legislation.

16. Competitions & Prize Draws

16.1 Competition Terms

Where we operate competitions, prize draws or promotional giveaways, each promotion will be subject to its own published terms and conditions in addition to these Terms.

Those terms will normally include:

• the promoter;
• eligibility requirements;
• opening and closing dates;
• how to enter;
• details of the prize;
• how winners will be selected; and
• how winners will be contacted.

16.2 Claiming Prizes

Unless otherwise stated, prizes must be claimed within three months of the winner first being notified.

Unclaimed prizes may be withdrawn or awarded to another eligible entrant.

16.3 Prize Restrictions

Prizes are non-transferable, non-refundable and cannot be exchanged for cash or alternative products unless expressly stated otherwise.

16.4 Misuse of Competitions

Where we reasonably believe that a competition or prize draw has been abused or entered contrary to its published rules, we reserve the right to withdraw prizes, disqualify entries and take action under Clauses 13 to 15 of these Terms.

17. Website Content & Intellectual Property

17.1 Ownership

Unless otherwise stated, all content made available on our Website, including text, recipes, photographs, graphics, branding, logos, videos, software, designs and other materials, is owned by or licensed to Planthood and is protected by applicable copyright, trade mark and other intellectual property laws.

17.2 Personal Use

You may access, download and print content from our Website for your own personal, non-commercial use only.

You must not reproduce, distribute, modify, publish, transmit, sell or otherwise exploit any Website content without our prior written consent.

17.3 Trade Marks

"Planthood", our logos, branding and associated trade marks are owned by or licensed to us.

Nothing in these Terms grants you any right to use our trade marks without our prior written permission.

17.4 Website Availability

Whilst we make reasonable efforts to ensure that our Website remains available and accurate, we cannot guarantee uninterrupted access.

We may suspend, withdraw or modify all or part of the Website where reasonably necessary for maintenance, security, technical improvements, legal compliance or operational reasons.

17.5 Third-Party Websites

Our Website may contain links to third-party websites for your convenience.

We do not control, endorse or accept responsibility for the content, availability, privacy practices or services provided by third-party websites.

18. Our Responsibility for Loss or Damage

18.1 Liability We Cannot Exclude

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• defective products under the Consumer Protection Act 1987;
• breach of your statutory rights under the Consumer Rights Act 2015; or
• any other liability that cannot legally be limited or excluded.

18.2 Foreseeable Loss

Subject to Clause 18.1, we are responsible only for losses that are a reasonably foreseeable result of our breach of these Terms.

We are not responsible for losses that are not reasonably foreseeable.

18.3 Business Losses

Our products and services are supplied for personal and domestic use only.

We are not liable for any indirect or consequential loss, loss of profit, loss of business, loss of revenue, business interruption or loss of commercial opportunity arising from the use of our products or services.

18.4 Consumer Rights

Nothing in this clause limits or excludes your statutory consumer rights under applicable law.

19. Privacy & Personal Information

19.1 How We Use Your Information

We collect, use, store and process your personal information in accordance with our Privacy Policy and Cookie Policy, which form part of these Terms.

These documents explain:

• what personal information we collect;
• how we use it;
• who we share it with;
• how long we retain it; and
• your rights under applicable UK data protection legislation.

19.2 Sharing Your Information

To provide our products and services, we may share relevant personal information with carefully selected third parties, including:

• payment service providers;
• delivery partners;
• technology and software providers;
• customer support platforms;
• fraud prevention services; and
• other service providers acting on our behalf.

We will only share information where reasonably necessary to fulfil your order, operate our business, comply with legal obligations or protect our legitimate interests.

19.3 Further Information

Further information about how we process your personal information is available in our Privacy Policy, which is available on our Website.

20. Changes to These Terms

20.1 Updating These Terms

We may amend these Terms from time to time where reasonably necessary, including to:

• reflect changes in applicable law or regulation;
• reflect changes to our products or services;
• improve clarity or consistency;
• improve security; or
• reflect changes to the way we operate our business.

20.2 Notice of Changes

Where a change materially affects your rights or obligations, we will provide reasonable notice before the updated Terms take effect.

Where required by law, we will obtain any necessary consent before applying those changes.

20.3 Applicable Version

The version of these Terms that applies to your order is the version published on our Website at the time your order is placed.

We may retain previous versions of these Terms for reference.

21. Complaints & Dispute Resolution

21.1 Contacting Us

If you are dissatisfied with any aspect of our products or services, please contact our Customer Success Team at:

Email: support@planthood.co.uk

We aim to acknowledge complaints within two working days and resolve them as quickly as reasonably practicable.

21.2 Alternative Dispute Resolution

If we are unable to resolve your complaint, you may be entitled to refer the matter to an Alternative Dispute Resolution (ADR) provider where available.

Information about any ADR scheme we participate in will be published on our Website.

Nothing in this clause affects your statutory rights to pursue legal remedies where applicable.

22. General

22.1 Entire Agreement

These Terms, together with any policies and documents expressly referred to within them, constitute the entire agreement between you and Planthood relating to your purchase of products and subscription services.

22.2 Transfer of Rights

We may transfer or assign our rights and obligations under these Terms to another organisation where doing so does not adversely affect your rights.

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

22.3 Third Party Rights

These Terms are between you and Planthood only.

No other person has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999 unless these Terms expressly state otherwise.

22.4 Force Majeure

We shall not be responsible for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include (without limitation):

• severe weather;
• flooding;
• fire;
• pandemics or public health emergencies;
• government action or restrictions;
• transport disruption;
• industrial action;
• supplier shortages or failures;
• crop failures;
• utility outages;
• cyber attacks;
• failures affecting our delivery partners; or
• any other event beyond our reasonable control.

Where reasonably practicable, we will take appropriate steps to minimise the impact of such events and keep affected customers informed.

22.5 Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall be treated as severed from the remaining Terms.

The remainder of these Terms shall continue in full force and effect.

22.6 No Waiver

If we delay or choose not to enforce any right or provision under these Terms, this shall not prevent us from enforcing that right or provision at a later date.

Any waiver of our rights must be made expressly and in writing.

23. Governing Law

23.1 Applicable Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales.

23.2 Jurisdiction

If you live in England or Wales, you and Planthood agree that the courts of England and Wales shall have jurisdiction, subject to your statutory rights.

If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.

If you live in Northern Ireland, you may bring proceedings in either the courts of Northern Ireland or the courts of England and Wales.

1. About This Privacy Policy

1.1 Who We Are

Planthood Ltd is the controller of the personal information described in this Privacy Policy.

Our company details can be found in Clause 1.2 of our Terms & Conditions.

1.2 Contacting Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact our Customer Success Team:

Email: support@planthood.co.uk

If you wish to exercise your data protection rights, please contact us using the details above.

1.3 Data Protection Registration

Planthood Ltd is registered with the Information Commissioner's Office (ICO).

Our ICO registration number is: ZB203796

1.4 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, technology or the way we operate our business.

The latest version will always be published on our Website.

Where changes materially affect how we process your personal information, we will provide appropriate notice where required by law.

2. Personal Information We Collect

2.1 Information You Provide to Us

Depending on how you interact with us, we may collect:

• your name;
• billing address;
• delivery address;
• email address;
• telephone number;
• delivery instructions;
• dietary preferences;
• allergen information that you choose to provide;
• account information;
• subscription preferences; and
• order history.

2.2 Payment Information

Payments are processed securely by our authorised payment providers.

We do not receive or store your full payment card details.

We may receive limited payment information, including:

• payment status;
• payment method;
• card type; and
• the last four digits of your payment card.

2.3 Account Information

When you create an account we collect:

• your email address;
• encrypted login credentials;
• subscription settings;
• saved delivery information; and
• communication preferences.

Passwords are stored using secure encryption and cannot be viewed by Planthood employees.

2.4 Customer Support Information

When you contact us, we may collect:

• emails;
• live chat messages;
• contact forms;
• telephone call records where applicable;
• photographs you send us;
• food safety reports;
• complaint information; and
• notes recorded by our Customer Success Team.

2.5 Website Usage Information

When you visit our Website, we may automatically collect information including:

• IP address;
• approximate geographic location;
• browser type;
• operating system;
• device information;
• pages visited;
• referral source;
• time spent on our Website;
• search activity; and
• cookie identifiers.

This information helps us understand how our Website is used and improve our services.

Further information can be found in our Cookie Policy.

2.6 Referral Programmes and Competitions

Where you participate in a referral programme, competition or promotional campaign, we may collect information relating to:

• your referral activity;
• promotional eligibility;
• competition entries;
• prize fulfilment; and
• relationships between referral accounts where reasonably necessary to prevent fraud.

3. How We Use Your Information

3.1 Fulfilling Your Orders

We use your personal information to:

• process orders;
• prepare meal boxes;
• deliver products;
• manage subscriptions;
• process payments; and
• provide customer support.

Legal basis: Performance of a contract.

3.2 Customer Communications

We use your information to send:

• order confirmations;
• delivery updates;
• subscription reminders;
• renewal notifications;
• important service announcements; and
• updates to our Terms or policies.

Legal basis: Performance of a contract.

3.3 Marketing

Where permitted by law, we may send you marketing communications relating to our products and services.

Legal basis:

• Consent; or
• Legitimate Interests (soft opt-in under PECR).

You can unsubscribe at any time.

3.4 Fraud Prevention

We use your information to:

• detect fraudulent activity;
• investigate chargebacks;
• prevent misuse of promotional offers;
• prevent multiple account abuse;
• investigate suspicious orders; and
• protect our employees and customers.

Legal basis: Legitimate Interests.

3.5 Improving Our Services

We analyse Website usage, customer behaviour and product performance to improve our services.

Legal basis:

• Legitimate Interests; and
• Consent where cookies require it.

3.6 Advertising

Where you consent, we may use cookies and similar technologies to display relevant advertising on third-party platforms.

Legal basis: Consent.

3.7 Legal Compliance

We may process personal information where necessary to:

• comply with legal obligations;
• maintain food safety traceability;
• meet accounting and tax requirements;
• respond to lawful requests from regulators; and
• protect our legal rights.

Legal basis: Legal Obligation.

3.8 Legitimate Interests

Where we rely on Legitimate Interests as our legal basis, we carefully balance our interests against your rights and freedoms.

You may request further information about these assessments by contacting us.

3.9 Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect processing already carried out before consent was withdrawn.

4. Sharing Your Personal Information

4.1 Who We Share Your Information With

We only share your personal information where it is reasonably necessary to provide our services, operate our business, comply with legal obligations or protect our legitimate interests.

Depending on the circumstances, we may share your information with:

• payment service providers;
• delivery partners;
• technology and cloud service providers;
• customer support platforms;
• fraud prevention and identity verification providers;
• analytics providers;
• marketing service providers (where permitted by law);
• professional advisers, including legal and accounting advisers; and
• regulators, law enforcement agencies or public authorities where required by law.

All third parties are required to protect your personal information and only process it in accordance with our instructions or their own legal obligations.

4.2 Delivery Partners

To deliver your orders, we share the information necessary to complete the delivery, including your:

• name;
• delivery address;
• contact telephone number (where required);
• delivery instructions; and
• order reference.

Our current delivery partner is DPD, although we may use alternative delivery providers from time to time.

4.3 Payment Providers

Payments are processed securely by our authorised payment providers.

We do not receive or store your full payment card details.

Payment providers process your payment information in accordance with their own privacy policies.

4.4 Business Transfers

If Planthood is involved in a merger, acquisition, investment, business restructuring or sale of all or part of its assets, your personal information may be transferred as part of that transaction, subject to appropriate confidentiality obligations.

5. International Transfers

5.1 Transfers Outside the United Kingdom

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.

These safeguards may include:

• UK International Data Transfer Agreements (IDTAs);
• the UK Addendum to the EU Standard Contractual Clauses;
• adequacy regulations approved by the UK Government; or
• other lawful transfer mechanisms recognised under UK GDPR.

5.2 Protecting Your Information

Where personal information is transferred internationally, we take reasonable steps to ensure that it continues to receive an appropriate level of protection and is processed securely.

6. How Long We Keep Your Information

6.1 Retention Periods

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our services;
• comply with legal obligations;
• resolve disputes;
• investigate complaints;
• prevent fraud; and
• enforce our legal rights.

6.2 Typical Retention Periods

Retention periods vary depending on the type of information involved.

Examples include:

6.3 Deletion

When personal information is no longer required, we securely delete or anonymise it unless we are legally required or permitted to retain it for a longer period.

7. Your Rights

7.1 Your Data Protection Rights

Under UK data protection law, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing;
• object to certain types of processing;
• withdraw consent where processing is based on consent;
• request the transfer of your personal information to another organisation (data portability); and
• complain to the Information Commissioner's Office (ICO).

Some of these rights are subject to legal limitations and exemptions.

7.2 Exercising Your Rights

To exercise any of your rights, please contact us at:

Email: support@planthood.co.uk

We may ask you to verify your identity before responding to your request.

We aim to respond within one month, although this may be extended where permitted by law.

7.3 Marketing Preferences

You may opt out of receiving marketing communications at any time by:

• clicking the "unsubscribe" link in our emails;
• updating your account preferences; or
• contacting our Customer Success Team.

Even if you opt out of marketing communications, we will continue to send essential service communications relating to your orders and subscriptions.

7.4 Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/
Telephone: 0303 123 1113

8. Security

8.1 Protecting Your Personal Information

We take the security of your personal information seriously and use appropriate technical and organisational measures designed to protect it against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• encrypted data transmission;
• secure servers;
• restricted employee access;
• password protection;
• multi-factor authentication where appropriate;
• regular security monitoring;
• staff training on information security; and
• supplier security assessments where appropriate.

While no method of storing or transmitting information over the internet can be guaranteed to be completely secure, we continually review and improve our security practices.

8.2 Personal Data Breaches

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will respond in accordance with applicable UK data protection legislation.

Where required, we will notify the Information Commissioner's Office (ICO) and affected individuals without undue delay.

9. Automated Decision-Making

9.1 Fraud Detection and Promotional Abuse

We may use automated systems to identify unusual account activity, suspected promotional misuse, suspected fraud or other activity that may affect the integrity of our services.

Examples may include:

• multiple customer accounts;
• repeated use of introductory promotions;
• unusual ordering patterns;
• suspected payment fraud; or
• suspected abuse of referral programmes.

where reasonably necessary to prevent fraud or misuse.

9.2 Human Review

Automated systems are used only to assist our fraud prevention processes.

Where an automated system identifies activity requiring further review, a member of our team will assess the information before any significant action is taken, wherever reasonably practicable.

If you believe a decision has been made incorrectly, you may contact us at support@planthood.co.uk to request that the decision be reviewed.

10. Children's Privacy

10.1 Age Requirement

Our Website, products and subscription services are intended for individuals aged 18 years or over.

We do not knowingly collect personal information directly from anyone under the age of 18.

10.2 Children's Personal Information

If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete that information as soon as reasonably practicable.

If you believe that a child has provided personal information to us, please contact us using the details provided in this Privacy Policy.

11. Changes to this Privacy Policy

11.1 Updating this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in applicable law or regulatory guidance;
• changes to our business or services;
• improvements to our security practices;
• changes to the way we process personal information; or
• other operational or legal requirements.

The latest version will always be published on our Website.

11.2 Notification of Changes

Where we make significant changes to this Privacy Policy that materially affect how we process your personal information, we will provide appropriate notice, which may include email notification or a notice on our Website, where required by law.

The "Last Updated" date shown at the top of this Privacy Policy indicates when it was most recently revised.

COOKIE POLICY

Effective Date: August, 2026

This Cookie Policy explains how Planthood Ltd ("Planthood", "we", "our" or "us") uses cookies and similar technologies when you visit planthood.co.uk ("Website").

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

1.1 Cookies

Cookies are small text files that are placed on your computer, tablet or mobile device when you visit our Website.

Cookies allow websites to remember your actions and preferences over time, improve your browsing experience and help website owners understand how their websites are used.

Some cookies are essential for the operation of our Website, while others are optional and require your consent.

1.2 Similar Technologies

In addition to cookies, we may use similar technologies such as pixels, tags, scripts and local storage to provide Website functionality, analyse Website performance and support our marketing activities.

For simplicity, these technologies are referred to collectively as "cookies" throughout this Policy.

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for our Website to function properly.

They enable core features including:

• maintaining your shopping basket;
• processing purchases;
• account login;
• Website security;
• fraud prevention; and
• remembering your cookie preferences.

Because these cookies are necessary for the operation of the Website, they cannot be switched off through our cookie banner.

Examples include:

• Shopify session cookies;
• shopping basket cookies;
• authentication cookies;
• security cookies.

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our Website so that we can improve our products, services and Website performance.

They collect information such as:

• pages visited;
• time spent on pages;
• navigation paths;
• device information;
• browser type; and
• Website performance metrics.

These cookies are only used where you have provided your consent.

Examples may include:

• Google Analytics;
• Shopify Analytics; and
• other Website performance tools.

2.3 Functional Cookies

Functional cookies allow our Website to remember choices you make, such as:

• preferred language;
• region;
• login preferences; and
• other personalised settings.

These cookies improve your browsing experience but are not essential for the operation of the Website.

2.4 Advertising and Marketing Cookies

These cookies help us display advertisements that are more relevant to you and measure the effectiveness of our marketing campaigns.

They may also be used by third-party advertising partners.

Examples may include:

• Meta (Facebook) Pixel;
• Google Ads;
• TikTok Pixel;
• Klaviyo;
• other advertising platforms used by Planthood.

Advertising cookies will only be used where you have given your consent.

3. Managing Your Cookie Preferences

3.1 Giving Consent

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• accept all cookies;
• reject all non-essential cookies; or
• customise your cookie preferences.

We will not place non-essential cookies on your device unless you have provided your consent.

3.2 Changing Your Preferences

You can change or withdraw your cookie preferences at any time by using our Cookie Preference Centre, available on our Website.

Any changes will apply to future browsing activity.

3.3 Browser Settings

Most web browsers allow you to control or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality and performance of our Website.

Further information about managing cookies can usually be found within your browser's help pages.

3.4 Do Not Track

Some web browsers offer a "Do Not Track" (DNT) feature.

As there is currently no universally accepted standard for responding to DNT signals, our Website does not currently respond to them.

We will continue to monitor developments in this area.

4. Third-Party Cookies

4.1 Third-Party Services

Some cookies placed on our Website are provided by trusted third parties who help us operate our business.

These may include providers of:

• Website analytics;
• payment services;
• customer support tools;
• marketing platforms;
• social media integrations; and
• embedded content.

These third parties may collect information in accordance with their own privacy policies.

4.2 Third-Party Privacy Policies

We encourage you to review the privacy and cookie policies of any third-party services whose cookies are used on our Website.

5. Changes to This Cookie Policy

5.1 Updates

We may update this Cookie Policy from time to time to reflect:

• changes in applicable law;
• new technologies;
• changes to our Website;
• changes to our service providers; or
• improvements to our cookie management practices.

The latest version will always be published on our Website.

5.2 Notification

Where required by law, we will notify you of significant changes to this Cookie Policy.

The "Last Updated" date at the top of this page shows when this Cookie Policy was most recently revised.

6. Contact Us

6.1 Questions About Cookies

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

Customer Success Team
Email: support@planthood.co.uk

You can also find more information about how we process personal information in our Privacy Policy.