Terms Of Service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Planthood's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Planthood’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Planthood Ltd, Hackney, London, E3 4UR. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, contact information including email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers.
    3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    8. From time to time, this website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    9. We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at Planthood, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the Planthood service. Unless otherwise stated, only one discount code may be applied per order, and each code may only be used once, for both one time purchases and subscriptions. They may not be copied, reproduced, distributed or published either directly or indirectly in any form. We reserve the right to terminate or modify discounts at anytime without prior notice and at our sole discretion. We may require you to complete checkout at planthood.co.uk to redeem any offer.
    10. In the instance of friend referral discount codes, we encourage our customers to share their referral link with as many friends as possible. These codes may only be used once, and only one discount can be applied per order. Orders placed using referral discount codes cannot be cancelled or refunded. They may, however, be postponed or delayed on Planthood’s discretion.
    11. Unless otherwise stated, all food or prizes given away as part of a competition or prize draw must be claimed by the winning party within three months of initial notification via email. Prizes are not transferable or redeemable for cash and we reserve the right to withdraw a prize if we suspect abuse or violation of the competition rules, which will be viewable on our site at the time of the competition.
    12. The purchase of Planthood products may consist of a one-time charge or recurring periodic charges as agreed to by you when you sign up for such auto-replacing products. Your subscription will automatically renew and your credit card will automatically be charged the full subscription price of your order according to the frequency of delivery (excluding any discounts or promotional offers), until you cancel your subscription.
    13. If you have any changes, queries or would like to cancel your order or subscription, simply drop us an email at hello@planthood.co.uk. This must be arranged before 5pm each Thursday for delivery the following Monday. Any changes after this time may not be accepted.

Shipping Policy

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, contact information including email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  8. From time to time, this website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  9. We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at Planthood, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the Planthood service. Unless otherwise stated, only one discount code may be applied per order, and each code may only be used once, for both one time purchases and subscriptions. They may not be copied, reproduced, distributed or published either directly or indirectly in any form. We reserve the right to terminate or modify discounts at anytime without prior notice and at our sole discretion. We may require you to complete checkout at planthood.co.uk to redeem any offer.
  10. In the instance of friend referral discount codes, we encourage our customers to share their referral link with as many friends as possible. These codes may only be used once, and only one discount can be applied per order. Orders placed using referral discount codes cannot be cancelled or refunded. They may, however, be postponed or delayed on Planthood’s discretion.
  11. Unless otherwise stated, all food or prizes given away as part of a competition or prize draw must be claimed by the winning party within three months of initial notification via email. Prizes are not transferable or redeemable for cash and we reserve the right to withdraw a prize if we suspect abuse or violation of the competition rules, which will be viewable on our site at the time of the competition.
  12. The purchase of Planthood products may consist of a one-time charge or recurring periodic charges as agreed to by you when you sign up for such auto-replacing products. Your subscription will automatically renew and your credit card will automatically be charged the full subscription price of your order according to the frequency of delivery (excluding any discounts or promotional offers), until you cancel your subscription.
  13. If you have any changes, queries or would like to cancel your order or subscription, simply drop us an email at hello@planthood.co.uk. This must be arranged before 5pm each Thursday for delivery the following Monday. Any changes after this time may not be accepted.

Privacy Policy

For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

Planthood Ltd is the data controller of the personal information we hold about you. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 September 2016.

Whilst Planthood will not pass on any information to other parties or bodies, with the exception of government bodies if requested, your details may be kept on record and added to our mailing list. By purchasing a product from our website, you are consenting to joining our data base. You can stop this at any point by informing us via e-mail that you no longer wish to be contacted with Planthood news and offers.

Your details will be kept on record for as long as needed. These details are only accessible to authorised staff and information in our custody will be protected and safeguarded securely. Destruction of personal information will be carried out by a secure method.

When signing up to Planthood you will need to give us your personal identifiable information: name, address and telephone number. Our courier, DPD, will be passed on these details to ensure your box is delivered safely. 

What information do we collect?

We may collect the following information:

  • When you purchase from us at www.planthood.co.uk, we ask for and collect personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details.
  • If you set up an online account with us, we will also store your password.
  • If you sign up to receive our email newsletter we will store your email address.
  • Planthood may also collect information regarding your visit to www.planthood.co.uk through the use of cookies. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.


How do we use the information we gather?

  • To process your order including delivery and payment
  • To make your shopping experience as easy and enjoyable
  • Online account holders require an email address and password to access their account.
  • All payment card details entered when placing an order are stored by Stripe, and not Planthood. The privacy information for Stripe can be found at www.stripe.com/gb/privacy.
  • To send you special offers and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time.
  • Any information we collect about customer’s browsing and buying habits is used for statistical analysis and to continuously improve the Planthood website and the products and services offered to our customers.
  • To assist in the detection and prevention of fraud.
  • Our couriers have selected access to your details for delivery purposes only.
  • To provide you with targeted advertisements or marketing communications we believe may be of interest to you

Cookies…

Third party sites: Our blog may contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us, then your computer will store an identifying cookie which will save you time each time you revisit Planthood by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Please see our cookie policy for full details.

Do not track (DNT) is a feature offered by most browsers, with some newer browsers offering it as default. If enabled, it sends a signal to websites to request that your browsing isn't tracked. Tracking is used for a wide variety of reasons ranging from social or advertising networks measuring effectiveness or third-party analytical services such as Google Analytics to improve customer experience and provide statistical analysis.

At present there is not an industry-wide uniform standard that has been agreed and adopted to determine how DNT requests should be managed. As a result, planthood.co.uk does not currently respond to DNT requests. We will continue to review our DNT process and other new technologies.

Refund Policy

  1. Subscriptions

    When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

    Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

    Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

    If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

    See our returns policy for more details on returns and refunds.

 

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